Wireframing an end-to-end certification experience for accuracy and efficiency
Role: Lead Product Designer | Tools: Figma, Mural | Team: 3 UX Designers, 1 Product Owner, 1 UX Architect, 3 UI Developers, 3 Subject Matter Experts, 1 Content Specialist | Year: 2023
The Problem
The FEPOC Blue Web Team was tasked with modernizing the Test Certification Sign-Off process, which was critical for certification forms to meet quality and compliance standards before release. The existing workflow was a manual process, sending word documents back and forth over email. It lacked clarity and consistency, making it difficult for stakeholders to understand the certification status, who was responsible, and the next steps. This created inefficiencies, risk of errors, and friction across teams involved in release readiness.
Test Certification Sign-Off
Low to Mid-Fidelity Wireframes
Start
My Role & Approach
I was responsible for designing clear, intuitive wireframes that standardized and digitized the test certification and sign-off workflow. The goal was to improve visibility into certification status, streamline approvals, and ensure the process supported enterprise compliance requirements while remaining easy to use for multiple stakeholder roles.
Mark Testing Status
Expand Test Numbers and Scenarios to discover more data.
Action
Collaborated with UX Designers, Subject Matter Experts, Product Owners, QA, and Engineering stakeholders to understand certification requirements, approval dependencies, and pain points.
Mapped the end-to-end certification workflow, identifying gaps in visibility, handoffs, and decision points.
Designed wireframes that clarified roles, sign-off states, and progression through certification stages.
Incorporated progressive disclosure to surface the right level of detail at each step without overwhelming users.
Iterated on designs through stakeholder reviews to ensure alignment with governance, compliance, and technical constraints.
Mark Testing Status
Edit Plan Testing Status. Enter comments to give more context around testing results.
Review Forms
Download Claims forms for distribution or to save records.
The Results
Delivered standardized wireframes that clearly communicated certification status and approval progress, and replaced the manual sign-off process with a digital solution.
Improved transparency and accountability across teams involved in test certification and release readiness.
Reduced confusion and rework by providing a consistent, easy-to-follow sign-off experience.
Test Certification Sign-Off
Hi-Fidelity Wireframes
1. View Tracking Number & Scenarios
Users can comment on the testing status of the Tracking Numbers.
Influence
Established a UX foundation for improving other governance and release-management workflows.
Demonstrated the value of UX in reducing operational risk within enterprise systems.
2. Complete Test Certification Forms
At a glance of Standard Form G Testing Scenarios, Statuses, and Counts.
What I Learned
Enterprise workflows benefit significantly from clear state management and role-based visibility.
Early alignment with stakeholders created a shared outcome (everyone felt heard), balancing goals and objectives and preventing downstream friction.
3. Submit for Sign-Off
Test Certification Sign-Off Form E.
What to Remember
In enterprise UX, clarity and accountability are just as critical as usability—especially in compliance-driven workflows. These improvements mean the users can test on their terms.