Wireframing a cohesive platform experience across products
Role: Lead Product Designer | Tools: Figma, Mural | Team: 1 UX Manager, 2 UX Designers | Year: 2023
The Problem
Operational workflows across multiple products were disjointed and difficult to navigate, creating inefficiencies for Clinical SMEs, Customer Service Representatives, and Managers who needed to move between tools to complete core tasks.
Pre-Home Prompt
My Role and Approach
Partner with UX leadership and product stakeholders to define and visualize a proof of concept that demonstrates how a unified experience could streamline workflows and improve cross-product usability.
Home
Action
Led UX strategy and wireframing for a Unified Product Platform Dashboard, collaborating closely with UX Management to align on vision, user needs, and success criteria. Synthesized workflows across products, identified common user goals, and designed a centralized dashboard experience that unified navigation, surfaced key actions, and reduced cognitive load across roles.
Live Chat Feature
The Results
Delivered a cohesive, role-aware platform experience that reduced time on task, improved workflow efficiency, and demonstrated clear value for scaling into a unified product ecosystem—helping drive alignment and momentum toward platform-level design adoption.
Profile Feature
What I Learned
In healthcare environments, time, clarity, and confidence are critical. Fragmented workflows increase risk and slow decision-making. This work reinforced the importance of designing role-aware experiences that support clinical accuracy and operational efficiency, especially when users operate under pressure and across complex systems.
This project strengthened my ability to think at the platform level, balancing immediate usability improvements with long-term scalability, while aligning diverse stakeholders around a shared UX vision.
In-App Guided Help
Influence
The dashboard concept helped build consensus around the need for role-based, end-to-end workflows, reinforcing UX as a strategic driver of efficiency, building trust and authority, and support for care delivery.
Product - Member360
Product - Member360 | Feature - Special Info
Product - Member360 | Feature - Special Info, Navigation Drawer Closed
What to Remember
Reducing navigation friction and cognitive load can directly support faster, more accurate decision-making for clinical and operational users working under pressure. Platform success depends on shared mental models and consistent entry points. A unified dashboard is not just a UX solution—it’s a strategic artifact that aligns teams, establishes patterns, and enables scalable product growth.